Terms of service
Prints in the webshop
Payment
Alcyone accepts payment with MobilePay, VISA, Mastercard and PayPal. After placing an order, you cannot change the order, as the expedition has been started to ensure fast delivery. If you do not wish to receive the item, you return it after receipt. Payment will only be debited to your card when the item is dispatched.
All amounts are in Euros and local currencies and all prices are incl. VAT. and delivery.
Alcyone uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Customs duties may be imposed for countries outside the EU such as the United Kingdom etc.
Delivery
Alcyone aims to ship orders within 24 hours (in wheat days) of the order being placed. Then an order occupation is sent per mail. When the item is dispatched, you will receive an email with confirmation that the item is on its way. In this email you will find the tracking number for the item.
Alcyone delivers on all weekdays throughout Europe and all deliveries of prints from the webshop are free. Goods will be delivered to the delivery address specified when ordering, unless otherwise agreed.
Delivery can occur with different suppliers and the same order (if several items have been ordered) may result in items arriving in multiple deliveries.
Your goods can be delivered with PostNord, DHL, DAO, Bring or GLS and both to the delivery address or to parcel post.
Print partners throughout Europe ensure that shipments arrive approx. 2-10 days after ordering, depending on what is ordered. We endeavor to do so as quickly as possible.
Unclaimed shipments that have not been claimed are returned to our print partner and destroyed. If you wish to place a new order, you are liable for the costs of the new order.
For delivery or collection of original paintings, it is agreed with Alcyone.
Complaints and returns
If you are not satisfied with the quality of the products you have received, please contact us within 14 days of receipt and we will do our best to investigate and find a solution.
If your claim is validated by our quality assurance team, we will send you a reprint as soon as possible or offer a full refund for the defective order.
Color consistency
We would like to point out that the same printing machines, paper types and work processes are used by our printing partners in order to minimize color variations. That said, printing is a chemical process and 100% consistency cannot be achieved. Several factors affect the color, texture and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, to name just a few examples. Color variations that may occur due to the above reasons are within acceptable tolerance levels and are not covered by our quality guarantee.
Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product, we will cover the cost of the new order. The complaint does not apply to errors or damage caused by incorrect operation of the product, by incorrect handling, by loss or other damage caused by the buyer or others.
Wrong address
If you or your end customer provide an address that is deemed insufficient by the courier, the shipment will be returned to our print partner and destroyed. If you wish to place a new order with an updated address, you are liable for the costs of the new order.
Before an item is returned, Alcyone must be contacted and receive an email with a photo and description of the damage/error with order no.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our Webshop. The period is calculated from the day you receive the item. Cancellations must be reported to us no later than 14 days after receiving the item. The notice must be given by mail at alcyone.dk@protonmail.com. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
Return costs must be borne by you and returned goods are not accepted per cash on delivery or for parcel post.
w/Physical original paintings
Payment
For personal purchases, via a gallery, art association or other exhibition venue, payment in cash, mobilepay or in cash is applicable. In some cases VISA and/or MasterCard can be accepted.
Delivery
To be agreed individually with the buyer.
Copyrights
All artworks produced have Alcyone / Sofia Talulah copyrights according to copyright law.
Right of complaint and cancellation
If the purchase was made directly in my atelier, at a gallery or other exhibition establishment, paintings are purchased as sold.
However, Alcyone offers the right of cancellation if the situation is out of the question and you/you regret a painting that was purchased only via beset by photos via e-mail, text message, etc. can a 14-day right of exchange or a credit certificate be issued.
Returns are agreed with the seller and must be sent/shipped to the following address: Alcyone, Kirsebærvej 1, 4800 Nykøbing Falster, Denmark.
The 24 month rule
According to the Sales Act, you have 24 months right of complaint on all goods.This means you can cancel the purchase if there is a significant error or deficiency.However, it is a prerequisite that these defects have not arisen as a result of incorrect use of the product or unnatural damage-causing behavior and that you have not exposed the product to greater physical stress than it can withstand.
You must be able to return the item in "essentially the same condition" as it was on delivery, preferably in the original packaging, but this is not a requirement.However, your opportunity to make a complaint may end before the complaint period has expired, if the product is not intended to last for two years, or the product has worn out due to natural use before the period expires.
Here's how you do it:
Contact us as soon as possible when you discover a problem with an item. You can call us or send us an e-mail.When you contact us, we ask for the following information: - Your name - Your address - Your telephone number - Your e-mail - Invoice number - Which item is involved. Here we ask you to provide the item number (you will find this on your invoice) and item name.Furthermore, we naturally ask you to describe the error and/or lack of the item in detail.When e-mailing, please write "Complaint" in the subject field. We then agree, either by telephone or via e-mail, the further procedure.
You will then receive a confirmation email with information about the return address. Remember that the item must always be sent back in proper packaging, and also remember to get a receipt for dispatch so that the package can be tracked.
Appeal options
In connection with a complaint where we cannot agree, you can contact the Danish Competition and Consumer Authority.
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
Disclaimer & disclaimer
Alcyone reserves the right for any fee changes, price and proofreading errors, technical errors, out-of-stock items, discontinued items and force majeure. Alcyone is not obliged to pay compensation under any circumstances, if wrong delivery, delays, non-delivery or interruption, etc. is due to conditions beyond Alcyone's control, including but not limited to lightning, flood, cable break, fire, war, epidemic, strike, lockout, including strike and lockout at Alcyone or its subcontractors.
Change of business conditions
Alcyone can change these terms and conditions by drawing up separate supplements with at least 1 month's notice.
Changes of a favorable nature can be implemented without prior notice.
Kingfisher / Sofia Talulah – CVR 27132812
Kirsebærvej 1, 4800 Nykøbing F. Denmark